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COVID-19 Overview

Coronavirus Disease 2019 (COVID-19) is a respiratory illness that has spread to several countries, including the United States. Most cases are mild, but severe cases can be fatal. The current situation is dynamic and evolving. Prevention is key. Communities and community members can engage in precautions to protect yourself and our community, even if you are not ill and don’t have symptoms. 

For updates and general information in our community, visit health.springfieldmo.gov/coronavirus

The Missouri Department of Health and Senior Services (DHSS) has activated a statewide public hotline for citizens or providers needing guidance regarding COVID-19. The hotline can be reached at 877-435-8411. The hotline is being operated by medical professionals and is available 24 hours a day, seven days a week.

Free* Virtual Visits On Demand

CoxHealth is committed to keeping our community well and making sure everyone gets care when they need it. During the COVID-19 pandemic, all Virtual Visits On Demand patient costs are waived, regardless of symptoms, using either of the codes listed below. Learn more or start a visit.

  • COVID-19 symptoms? Use code: COVID
  • Anything else? Use code: GETWELL

*Free visits are only applicable with Virtual Visits On Demand. Insurance will be billed as available. Please have your insurance card ready. 

COVID-19 Resources

Frequently Asked Questions

Get information about seeking health care at this time, find out what we're doing to help keep you safe and get other COVID-related precautions and updates.

How Do I See My Provider?

You might be wondering if it's safe to come to the doctor’s office or the hospital due to COVID-19 concerns. Learn about the precautions we're taking to make sure you can still get the health care you need.

Well But Worried

If you don't have symptoms, you should still be taking precautions and following appropriate mandates about staying at home. If you're high-risk, being cautious is especially important.

I Have Health Issues

According to the CDC, older adults as well as people of any age who have serious medical conditions might be at higher risk for severe illness from COVID-19.

I Have Symptoms

If you have symptoms, you can use Virtual Visits On Demand at no cost to you. Learn more about COVID-19 symptoms and take our risk assessment if you're not sure what to do.

I'm a Parent

Symptoms of COVID-19 in children, teaching kids to help stop the spread and signs of stress in children. 

Latest Updates From CoxHealth

CoxHealth regularly plans and prepares to manage a wide variety of illnesses and injuries throughout the communities it serves. A team of health care providers regularly meets to assess the current situation in the local area and how to best prepare to care for patients. We want to reassure the community we are prepared to take care of the community when they need us.

Visitor Restrictions 

Anyone entering a CoxHealth facility will be required to wear a mask or face covering. This decision includes both visitors and patients. Exceptions to this rule include children seeking care who are under age 2, and individuals with a pre-existing condition that makes it difficult to breathe. Visitors must also wash your hands when entering and exiting a patient's room. Visitors are encouraged to stay six feet away from the patient.

We are only allowing hospital patient visitors for those receiving non-COVID-19 related care in the following areas:

  • Inpatient: Patients in the hospital may have one visitor for two consecutive hours per day. Visitors may choose between one of two open visiting opportunities: 11 a.m.–1 p.m., or 4–6 p.m. These hours will be consistent across all campuses. This does not include TCU, Inpatient Rehab at MORH and Cox Branson, Skilled Unit at Monett and Barton County; Adult and Senior Psych units.
    • Exception: Patients being admitted into the hospital who decline a COVID-19 test will not be allowed to have visitors. 
  • End-of-life care: Patients who are at end-of-life or on comfort care will be able to have two visitors at a time.
  • NICU: Two guardians/caregivers allowed.
  • Pediatrics: One guardian 24/7. Two guardians allowed during visiting hours.
  • Labor & Delivery: One support person.
  • Surgical and Procedural Areas: One support person, for the duration of the surgery.
  • Emergency Departments and Urgent Cares: Patients will be allowed one visitor for the first and last 30 minutes of treatment to assist with admission details and discharge planning. During times of high volume, to maintain physical distancing in waiting rooms, visitors may be asked to leave after triage assessment is completed (exceptions for minors and other patients with guardians).
  • Clinics: Patients being seen at CoxHealth clinics may have one adult visitor (age 18 or over) during their appointment with a provider.
  • Special circumstances: Visitors will be allowed for patients with special needs (development delays, inability to speak for themselves, times when medical decision making is needed outside of normal visiting hours, or life-altering news occurring outside of normal hours).
  • Child/Adolescent Psych: No changes.

Visitors in the areas of the hospitals not mentioned above will not be allowed. 

  • Visitors will be screened for COVID-19 symptoms at entry.
  • No visitor will be allowed into our facilities who shows symptoms of suspected COVID-19.
  • Visitors are asked to limit your movement within the hospital to only your patient’s room and public restrooms.
  • Please use good hand hygiene during your visit.
  • Please do not enter the hospital if you are ill.

Please note: No one under the age of 18, with the exception of those seeking medical care, will be permitted into CoxHealth facilities.

This is an evolving situation and updates will be shared on CoxHealth social media pages as they become available. We want to thank the community for their understanding and cooperation in trying to help our community stay safe. If your loved one is in the hospital and you would like to send them a special card, you can use our complimentary CoxHealth CareMail service.

Coping with Personal Protective Equipment (PPE) Shortages

With the current worldwide shortages on personal protective equipment (PPE) such as masks and face shields, hospitals everywhere are looking for new ways to keep patients and health care professionals safe. At CoxHealth, we teamed up with Jordan Valley Innovation Center to create a special shield that can be work over masks. Learn more on our Innovation Page.

CoxHealth Fitness Centers 

CoxHealth Fitness Centers reopen Wednesday, June 17 with specific restrictions and limited hours. Learn more about our reopening plan.

CoxHealth COVID-19 Resource Center

Visit our health library for articles, videos, FAQs and more with the latest information on COVID-19.

View Our Health Library