Patient Rights, Responsibilities & Resources Non-Discrimination Information DISCRIMINATION IN PROVISION OF SERVICES IS PROHIBITED BY LAWTHE MISSOURI DEPARTMENT OF SOCIAL SERVICES AND THIS FACILITY PROVIDE SERVICES ON A NON-DISCRIMINATORY BASISCoxHealth complies with applicable Federal and State civil rights laws and does not discriminate, exclude people or treat them differently because of race, sexual orientation, gender identity, color, ancestry, religion, veteran status, national origin, age, disability or sex. Please see the full version of our Non-Discrimination Policy on the bottom right of this page.CoxHealth provides free aids and services to people with disabilities to communicate effectively such as qualified sign language interpreters and written information in other formats (large print, audio, and other accessible electronic formats) as well as free language services to people whose primary language is not English, such as qualified interpreters and information in other languages.If you need these services, please contact the Nursing Administration Office, any CoxHealth employee or the Corporate Compliance Department.If you believe CoxHealth has failed to provide services or discriminated in another way based on any of the above, you can file a grievance or receive help in filing a grievance by contacting:Abby Craigmyle, VICE PRESIDENTCorporate Compliance Department, Civil Rights Coordinator3801 South National AvenueSpringfield, MO 65807417-269-5296 or 888-340-5297Fax: 417-269-3709Email: abby.craigmyle@coxhealth.comRelay Missouri for hearing and speech impaired:1-800-735-2466 voice1-800-735-2966 text phoneYou may also file a complaint with:U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICESOffice for Civil Rights200 Independence Avenue, SWRoom 509F, HHH BuildingWashington, D.C. 202011-800-368-10191-800-537-7697 (TDD)http://www.hhs.gov/ocr/office/file/index.html MISSOURI DEPARTMENT OF SOCIAL SERVICESOffice for Civil RightsP.O. Box 1527Jefferson City, MO 65102-15271-800-776-80141-800-735-2966 (TDD)Non-Discrimination PolicyCoxHealth and its affiliated covered entities will treat all patients and visitors receiving services from, visiting its facilites/patients or participating in its programs with equality in a safe, welcoming setting that fosters comfort and dignity and is free from all forms of discrimination. CoxHealth and its affiliated covered entities will not exclude, deny benefits to, refuse to treat, or otherwise discriminate against any person on the grounds of race, color, religion, veteran status, national origin (including ancestry, citizenship or any other subcategory of national origin recognized by applicable law), age, disability (physical, mental or other medical condition), sex (including maritcal status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law) or any other basis prohibited by federal, state or local law in admission to, participation in, or receipt of services and benefits under any of its programs and activities including patient admissions, care (whether inpatient, outpatient or emergency in nature), room and floor assignments, patient services, or employment. March 2020